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TERMS AND CONDITIONS

Satisfaction Guarantee

  • We offer a satisfaction guarantee on our services, if we can’t make it right you get a credit for the month of service.
  • You can always terminate an agreement by giving a 2-billing cycle notice and refunding any discounts applied on prior months. 
  • Hardware are covered by manufacturer’s warranty but have a 7-day satisfaction guarantee

We have standard SLA’s for response, resolution or walkaround

  • 24 Business Hour for Level 1 which are simple add or change requests or non urgent issues that affect a single user
  • 12 Business Hours for Level 2 which are urgent issues affecting the business or multiple users
  • 6 Business Hours for Level 3 which are Security issues, business critical, downtime or affecting all users

 

*Priority SLA’s or half the response time

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    +1 (844) 743-6360

    • info@solutech360.com
    • 80 Orville Drive, Bohemia, New York 11716, United States
    • 6303 Blue Lagoon Drive, Suite 400, Miami, Florida, 33126 , United States

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    Opening Hours

    • Mon - Fri: 9:00 am - 5:00 pm
    • Closed on Weekends
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